Warranty

HOMETECH SMART TECHNOLOGY LTD. warrants our products against defects in any parts or workmanship for a period of 1 year from the original purchase date.

Warranty Coverage: This warranty is void if the product has been damaged by accident, neglect, improper handling or operation, shipping damage, abuse, misuse, unauthorized repairs made or attempted, alterations, improper assembly/installation or maintenance, commercial use or other causes not arising out of defect in materials or workmanship. This warranty does not extend to any units which have been altered or modified or to damage to products or parts thereof which have had the serial number removed, altered, defaced or rendered illegible.

FAQs

How do I place an order?

You can place an order by emailing us at service@hena.ca for further details and support.

Do the heaters or fans require assembly?

Most of our models arrive fully assembled and are ready for immediate use. For certain models that may require assembly, we provide detailed instructions to ensure a seamless setup and optimal operation.

If I have questions or need assistance with my products, who should I contact?

If you have any questions or need assistance with your warranty, please contact our customer support team at service@hena.ca.